Thank you for visiting and shopping at violettbellacasa.com.au. Following are the terms and conditions that constitute our Shipping Policy.
We try our best to send out your packages on time Tuesday- Friday, excluding public holidays. If your order is placed on a weekend, public holiday or Monday, your order will be shipped the following business day due to high volumes of order during these times. In peak sale times, we also ask that you please allow 2-3 business days for your order to be processed and dispatched after receiving your order confirmation email. You will receive another notification when your order has shipped. If you need your order urgently please get in touch with us at info@violett.com.au or call our sales team on 0415384328.
We try our best to send out your packages on time Tuesday- Friday, excluding public holidays. If your order is placed on a weekend, public holiday or Monday, your order will be shipped the following business day due to high volumes of order during these times. In peak sale times, we also ask that you please allow 2-3 business days for your order to be processed and dispatched after receiving your order confirmation email. You will receive another notification when your order has shipped. If you need your order urgently please get in touch with us at info@violett.com.au or call our sales team on 0415384328.
Australia Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
DUE TO COVID-19 WE ASK THAT YOU PLEASE CHECK TRANSIT TIMES DIRECTLY WITH AUSTRALIA POST. PLEASE CONTACT THEM FOR ANY DELIVERY CONCERNS PRIOR TO PURCHASE. MORE INFO ON CURRENT DELAYS AND RESTRICTIONS CAN BE FOUND HERE.
*** THERE ARE CURRENTLY DELAYS TO RURAL AREAS. FOR MORE INFORMATION ABOUT DOMESTIC DELAYS PLEASE READ UPDATES HERE.
Free shipping for orders over $299 for shipping options, prices, and delivery timetable is below.
Shipping option
Estimated delivery time
Price
FREE Standard > $299
1-7 business days
FREE
Standard $100
1-7 business days
$12.50
FREE Express > $500
1-3 business days
FREE
Express
1-3 business days
$14.10
* Delivery times are estimated based on metro areas only and are not guaranteed. Delays to rural areas apply and may take up to 5 business days or more. Delays to Western Australia also apply, please allow 3-7 business days. For more info, please see here.
Local delivery
Free local delivery is available for orders over $199 within 10km of Drummoyne NSW 2047. For orders under $99, we charge $5 for local delivery.
Deliveries are made from 5pm on Wednesday & Thursday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at Violett Bella Casa, After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 10am- 6pm on Thursday, Friday and Saturdays. Please have your order confirmation email with you when you come.
Our in-store pickup hours are 10am- 6pm on Thursday, Friday and Saturdays. Please have your order confirmation email with you when you come.
NO International Shipping
If you haven’t received your order within 7days of receiving your shipping confirmation email, please contact us at info@violett.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For return policy add link return policy page here.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@violett.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at info@violett.com.au or call us on 0415384328 Thank you.
If you have any further questions, please don’t hesitate to contact us at info@violett.com.au or call us on 0415384328 Thank you.
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